Shipping and Returns
Shipping, Returns & Refund Policy
Shoe Savvy LLC
428 SW 27th Ave. Apt 107
Fort Lauderdale, FL 33312, USA
Email: info@shoesavvy.store
Phone: +1 (754) 293-5168
Order & Shipping Confirmation
After successfully placing an order with Shoe Savvy, you should receive an order confirmation at the email address provided during checkout. The confirmation may include your order number, purchased items, shipping address, and selected shipping method.
Please carefully review your shipping information before completing your purchase. Once an order has entered fulfillment or has been shipped, we may not be able to change or redirect the delivery address.
Orders are generally processed within up to 2 business days. Processing time is separate from carrier transit time.
Once your order has been prepared for shipment, available tracking or shipping confirmation information may be sent to you by email. In some circumstances, an order containing multiple products may arrive in more than one shipment.
Where We Ship
Shoe Savvy currently ships to eligible addresses within the United States, including Alaska and Hawaii, where shipping service is available.
Shipping availability may vary based on the destination, carrier restrictions, product availability, or other fulfillment considerations.
If a particular address cannot be serviced, we may contact you before completing shipment.
Shipping Costs
Available shipping methods and applicable charges will be displayed during checkout whenever possible.
Shipping costs may depend on factors such as the order value, destination, selected shipping method, product size or weight, and carrier rates.
Any promotional or flat-rate shipping offer displayed on the website is subject to the specific requirements stated with that offer.
Please remember that order processing time and carrier transit time are separate. Carrier delays may occasionally occur after an order has left our fulfillment process.
Delivery Issues
Customers are responsible for monitoring available tracking information and making reasonable efforts to receive their packages.
If a carrier attempts delivery, provides pickup instructions, or requests additional information, the customer is responsible for working with the carrier where reasonably necessary.
If a shipment is returned because delivery could not be completed, additional shipping charges may apply before the order can be reshipped.
If you experience a delivery problem, contact us at info@shoesavvy.store with your order information.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because the customer provided an incorrect or incomplete address, we may offer one of the following options depending on the circumstances:
Refund: The eligible merchandise amount may be refunded, excluding non-refundable shipping charges.
Reshipment: The order may be shipped again after the customer provides the correct address and pays any applicable additional shipping charges.
If an order is delivered to an address supplied by the customer and is not returned to us, our ability to provide a replacement or refund may be limited.
Please contact us promptly if you notice an address error before your order ships.
Taxes
Applicable sales tax may be calculated based on the order, shipping destination, and applicable tax requirements.
Where applicable, taxes will be displayed during checkout or on the order summary.
Return Policy
We want customers to feel confident when shopping with Shoe Savvy. Eligible footwear and accessories may be requested for return within 30 days of delivery.
To qualify for a standard return, merchandise should generally be:
- Unworn and unused
- In substantially the same condition in which it was received
- Free from stains, odors, dirt, scuffs, or other signs of wear
- Returned with original tags, accessories, inserts, and packaging where applicable
- Returned with the original shoe box in suitable condition where supplied
- Accompanied by sufficient order information
Trying footwear on indoors for fit should be done carefully. Footwear showing outdoor wear, damaged soles, stains, excessive creasing, or other significant signs of use may not qualify for a discretionary return.
We reserve the right to inspect returned merchandise before approving a refund.
Non-Returnable Items
Unless required otherwise by applicable law, certain items may not qualify for a discretionary return, including merchandise marked Final Sale, gift cards, personalized or customized items, worn or used footwear, products damaged after delivery, items missing important original components, and returns requested outside the applicable return period.
Any product-specific return restriction will generally be identified on the product page or at the time of purchase.
How to Start a Return
Please contact Shoe Savvy before sending merchandise back.
Email info@shoesavvy.store and use a clear subject such as “Return Request – Order #[Your Order Number]”.
Include your name, order number, item you wish to return, reason for the return, and photographs where relevant to a damaged, defective, or incorrect-item request.
If your return is eligible, we will provide the applicable return instructions.
Do not automatically send merchandise to the Shoe Savvy LLC business address listed on this website. That address is not automatically an authorized merchandise return destination. Always contact us first for return instructions.
Return Shipping Costs
For standard discretionary returns, customers may be responsible for applicable return shipping costs unless Shoe Savvy states otherwise.
Different arrangements may apply when merchandise is confirmed to have arrived damaged, defective, or materially different from what was ordered.
If you use your own shipping method, we recommend using a trackable service and keeping your shipping receipt until the return is completed.
We cannot confirm receipt of returned merchandise until it reaches the authorized return destination.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after discovering the issue.
Email info@shoesavvy.store with your order number, a description of the issue, and clear photographs of the product and packaging where helpful.
Please retain the product and packaging while the issue is being reviewed, as additional information may be required.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available remedy depending on the circumstances.
Late Returns
Return requests made more than 30 days after delivery may not qualify for a discretionary refund unless Shoe Savvy approves an exception or applicable law requires otherwise.
Exchanges
We generally recommend returning an eligible item and placing a new order when you need a different size, color, or style.
This approach helps avoid delays caused by changing inventory.
If you have a question about an exchange or replacement, contact info@shoesavvy.store before returning the original item.
Gifts
If an eligible item was purchased as a gift, please contact us with available purchase or order information.
Available refund or store-credit options may depend on how the original transaction was completed.
Receiving Your Refund
Once an authorized return is received, we may inspect the item before approving the refund.
Approved refunds will generally be issued to the original payment method.
Original shipping charges may be non-refundable for discretionary returns unless the return resulted from our error or another requirement applies.
After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
You will generally receive confirmation after an approved refund has been processed.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.
If cancellation is no longer possible, you may need to wait until the order arrives and request an eligible return under this policy.
If Shoe Savvy cancels an order after payment has been collected, the applicable amount will be refunded.
Contact Us
For questions about shipping, delivery, returns, refunds, damaged items, or an existing order, contact:
Shoe Savvy LLC
428 SW 27th Ave. Apt 107
Fort Lauderdale, FL 33312, USA
Email: info@shoesavvy.store
Phone: +1 (754) 293-5168
Website: https://shoesavvy.store